Community Management Australia
We build engaged communities for Australian small businesses — timely moderation, local conversations, reputation care and conversion-focused engagement across Instagram, Facebook and emerging social platforms.
- Daily moderation & brand-safe responses
- Localized customer engagement (AEST / AEDT)
- Escalation & FAQs handled with empathy
What we do
Our community management package covers social listening, response workflows, proactive engagement and regular insights tailored to Australian audiences.
- Comment & DM moderation
- Reputation and escalation management
- Community growth through authentic replies
- Monthly sentiment and community pulse reports
Our process
Onboarding
Brand voice, escalation map, approved responses and time windows aligned to Australian timezones.
Daily management
Monitoring, response, tagging and routing of enquiries to your team or support channels.
Reporting
Monthly insights with action items, sentiment trends and moderation highlights.
Case studies
Local cafe — Sydney
Increased local engagement by 68% and halved response times, generating repeat visits via community-driven promotions.
Health brand — Melbourne
Built an advocacy group that lifted referral traffic and improved product sentiment across Instagram Stories Q&A.
Packages (illustrative)
| Tier | Coverage | Response SLA | Comments |
|---|---|---|---|
| Starter | Daily monitoring (1 platform) | 48 hours | Best for small local accounts |
| Growth | Daily monitoring + DMs (2 platforms) | 24 hours | Includes weekly pulse report |
| Pro | Full moderation & proactive engagement (3+ platforms) | 4–12 hours | Dedicated community manager |
Our local team
Sophie Nguyen — Head of Community (AUS)
Sophie leads our Sydney-based community team with a background in hospitality and social care; she sets tone and escalation for Australian clients.
FAQ
Ready to build a loyal community?
Book a discovery call and we'll prepare a tailored moderation and engagement plan for your Australian audience.